Refund policy

Returns & Refund Policy

We are confident that you will be happy with your product/s, blade sharpening, clipper servicing and/or repair. If, for any reason you are not, we will do all we can to put matters right as customer satisfaction is our priority. 

Sharpening/Clipper Servicing

With regards to clipper blade sharpening or clipper servicing, it is essential you test your blades/clipper within a maximum of 5 business days of receipt to ensure you are happy with them and they are working as they should.  Notify us immediately after testing them if you experience any issues and we will work with you to resolve these.

Products
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned. We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Change of mind

We are, by law, not required to accept an exchange if you change your mind. However, we are more than happy to answer any questions before you complete your purchase.

You can also read more about your consumer rights if you change your mind.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Products returned for exchange must be received by us in an undamaged and saleable condition within 7 business days from the date of delivery to you in the original unopened packaging and accompanied by proof of purchase.

Please note that for exchange of products that all costs (including delivery costs) are your responsibility.

How to request a return

To start a return, you can contact us at support@clipsharp.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@clipsharp.co.nz.